SUPPORT

Shipping and Returns

Q: Does the item come with free shipping?
A: Free express shipping service is provided by Auge. PLEASE NOTE You may incur extra shipping costs if the address is a remote location (at standard market rates).

 Q: How long does delivery usually take?
A: The product will ship within 1 business day after purchase, and delivery will take around 2-7 business days. 

Q: What countries do you ship to?
A: We ship to worldwide, we support free shipping in China mainland and other area please contact our sales person. 

Q: I ordered more than one item. Will they all be delivered at the same time?
A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together. 
 

Q: Can I change my delivery address after the product has already been shipped?
A: Unfortunately, we cannot change shipment information once the product is en route.
 

Q: What do I need to do when I received a product that's different from what I ordered?
A: Please contact customer support at support@Augelight.com. 
 

Q: I didn't receive all the products I ordered. What should I do?
A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of all the products you did receive. Send all photos to support@Augelight.com.